General Information

Acknowledgements

  • Acknowledgements are provided for every order. Contact customer service if you have not received an acknowledgement within 24 hours. Examine acknowledgements and contact customer service immediately with any errors.

Foil Imprints

  • Hot stamp imprints are not permanent and cannot be guaranteed against rubbing off
  • Foil imprints cannot be PMS matched

Product Safety

  • Products in this catalog are Certified Non-Toxic by ACMI (Art & Creative Materials Institute) and PMA (Pencil Manufacturer's Association) and conform to ASTM standard D-4236.
  • Products in the catalog are evaluated against and meet CA Prop 65 requirements and lead content levels.
  • Products in this catalog are not manufactured to contain rubber latex, gluten, corn, wheat, rice, egg or peanut products but are not exempt to post manufacturing contamination.

Product Color & Imprint

  • Dixon has attempted to portray product colors in this catalog and on our website as accurately as possible. However, due to color reproduction in printing, internet and computer screen inaccuracies, the actual product color may differ slightly. If clarification of product color is required, please request a random sample.
  • Logos used in this catalog and on our website are examples of printing only. Dixon implies no endorsements, nor ownership of these companies.

Return Policy

  • Returns will not be accepted without prior approval
  • All returns must have the RA (return authorization) number clearly marked on all packages
  • All requests must be submitted within 30 days

Repeat Orders

  • Provide previous purchase order and/or invoice number
  • All information, including item description, item color and artwork description must be clearly shown on new order or factory is not responsible for errors
  • Any repeat order referencing an order older than 2 years will incur a new set-up charge

Samples

  • Random samples are available at no charge
  • Spec samples $30 (C) plus screens/dies or other applicable charges
  • Virtual samples are available on our website at no charge

Shipping

  • FOB Factory: Georgia or Texas (custom crayon orders only)
  • "Best Way" unless otherwise specified (UPS or truck)
  • Shipping weights are approximate. Dixon is not responsible for the difference in actual freight vs. quoted estimates.

Terms

  • First time orders require Prepayment
  • Net 30 days upon credit approval
  • MasterCard, Visa, Discover and American Express accepted

Website

  • Due to the dynamics of independently owned websites, we recommend verification of all product offerings and prices at our websiteS: www.DixonPromoSupport.com and www.DixonPromoCanada.com . Dixon cannot be held liable for inaccurate information on third party websites or search engines.

Silkscreen Imprint Colors

PMS colors are for reference only and do not guarantee an exact match. Printing on colored backgrounds will often alter imprint color.

Black PMS Black
Brown PMS 469 C
Burgundy PMS 208 C
Green—Dark PMS 350 C
Green—Emerald PMS 334 C
Blue—Navy PMS 2748 C
Blue—Process Process
Blue—Reflex Reflex
Orange PMS 165 C
Purple PMS 2623 C
Red PMS 186 C
Teal PMS 323 C
Yellow PMS 012 C
Gold PMS 872 C
Silver PMS 877 C
Maroon PMS 222 C
White PMS White
Pink PMS 210C

Foil Imprint Colors — Pencils Only — cannot be PMS matched

Black, Bronze, Dark Green, Emerald Green, Gold, Maroon, Navy Blue, Orange, Rainbow, Red, Royal Blue, Silver, White

Pencil Colors

Approximate PMS Colors for Promotional Round, Promotional Hex, Jumbo, Super Jumbo, Golf and Carpenter Pencils

Black PMS Black
Blue—Navy PMS 289 C
Blue—Royal PMS 294 C
Green PMS 3308 C
Natural Woodgrain - color varies
Orange—Neon Hexachrome Orange C
Red PMS 187 C
White PMS White
Yellow PMS 123 C
Pink Neon

Approximate PMS Colors for Value Round Pencils

Red PMS 187 C
Yellow PMS 138 C
White PMS White
Blue PMS 3015 C
Green PMS 3288 C
Purple PMS 2603 C

Standard Imprint Locations

Pencils will be imprinted in the following standard imprint locations unless clearly specified on Purchase Order.

Value Round & Hex Pencils/td> approximately ½” from ferrule/eraser
All other Round & Hex Pencils approximately ¼” from ferrule/eraser
Carpenter Pencils approximately ½” from right edge
Crayon Boxes, Highlighters, RediSharp Plus centered
Green PMS 3288 C
Purple PMS 2603 C

Production Time

5-7 working days (catalog quantities)

Canadian Customer: 15 working days (catalog quantities)

Production time does not include the day we receive the order and will begin after approval of credit and/or art proof. Foil imprints will always require full 7 working days. For above catalog quantities, contact customer service for production time.

2-Day Rush Service (US Customers only) — Value Round White Pencil only

The following criteria must be met in order to guarantee production time:

  1. Order and usable artwork must be received by 2:00 pm EST
  2. Black and white camera ready or emailed artwork (in proper format) is required. See page 16 for artwork information
  3. Font size 8pt type minimum
  4. Imprint size 3.5" x 13/16" maximum
  5. Order must be marked 2-DAY RUSH SERVICE and priced accordingly
  6. Catalog quantities only
  7. One color silk screen imprint. Stock Red, Blue, Green or Black. No PMS Matches
  8. Product and paper proofs are not available
  9. If a custom logo is required, call customer service for approval
  10. Sharpening is not available
  11. Credit must be established and current. Credit cards accepted

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